10 Essential Reception Skills
This title is part of the
Take Away Training Series
Synopsis
Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors.
Key Learning Points
1. Personal presentation
- Personal appearance - appropriate attire
- Physical behaviour - what is the receptionist doing?
2. Display your name
- Presents professional image - on counter or desk
3. Clean and organised workspace
- First impression of the organisation
- Message if unattended
- Confidentiality
- Information available quickly
4. Professional greeting
- Immediate acknowledgement
- Eye contact, smile
- Note visitor's name
5. Acknowledge multiple visitors
- Nod, smile
- Briefly interrupt conversation with other customer, visitor
6. Respect everybody
- Clients, senior managers, staff, suppliers
- Putting everyone first
7. Good communicator
- Speak clearly, warmly
- Active listening - eye contact and summarise
8. Willingness to help
- Service role
- Take responsibility
- Positive attitude
9. Manage waiting period
- Ensure suitable reading material available
- Offer water, coffee
- Check with person required and keep visitor informed
10. Avoid pet hates
- Personal phone calls
- Putting down the organisation, its products, people, systems, services
- Indifference to people waiting
Package Description
DVD
Recommended Audiences
- Telephone Staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT48
ISBN
9781925287318
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions